Whatley Lane Estate Agents and its London office affiliate, FW Gapp, offers a comprehensive range of property services to its landlord, investor, developer, tenant, seller and buyer clients, at every stage of the entire property lifecycle: property development, transaction, consulting, valuation, property management and investment management.
This Data Protection Notice provides you with detailed information relating to the protection of your personal data by Whatley Lane Estate Agents.
Whatley Lane Estate Agents is the trading name of two related companies: (i) Whatley Lane BSE Limited (company number 08960143), and (ii) Whatley Lane Estate Agents Limited (company number 07163743) having their respective offices registered at Eldo House, Kempson Way, Bury Saint Edmunds IP32 7AR and are responsible, as a controller, for collecting and processing your personal data in relation to our activities. The purpose of this Data Protection Notice is to let you know which personal data we collect about you, the reasons why we use and share such data, how long we keep it, what your rights are and how you can exercise them.
Further information may be provided where necessary when you apply for a specific product or service.
Depending among others on the type of product or service we provide to you, we may collect various types of personal data about you, including:
We never ask for personal data related to your racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data concerning your sex orientation, unless it is required through a legal obligation.
The data we use about you may either be directly provided by you or be obtained from the following sources in order to verify or enrich our databases:
For some reasons, we may also collect information about you whereas you have no direct relationship with us.
This may happen for instance when your employer provides us with information about you or your contact details are provided by one of our clients if you are for example:
This can be achieved by:
Your data may be aggregated into anonymised statistics that may be offered to professional clients to assist them in developing their business. In this case your personal data will never be disclosed and those receiving these anonymised statistics will be unable to ascertain your identity.
d. To respect your choice if we requested your consent for a specific processing
In some cases, we must require your consent to process your data, for example:
For transfers to non-EEA countries whose level of protection has not been recognised by the European Commission, we will either rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you such as when making an international payment) or implement one of the following safeguards to ensure the protection of your personal data:
To obtain a copy of these safeguards or details on where they are available, you can send a written request as set out in Section 9.
6. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
We will retain your personal data for the longer of the period required in order to comply with applicable laws and regulations or another period with regard to our operational requirements, such as proper account maintenance, facilitating client relationship management, and responding to legal claims or regulatory requests. To determine the appropriate retention period for personal data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised user disclosure of your personal data, the purposes of which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you wish to exercise the rights listed above, please send a request to firstname.lastname@example.org or a letter to the following address: 1 Churchgate Street, Bury St. Edmunds, Suffolk, IP33 1RL. Please include a scan/copy of your identity card for identification purpose.
In accordance with applicable regulation, in addition to your rights above, you are also entitled to lodge a complaint with the competent supervisory authority.
8. HOW CAN YOU KEEP UP WITH CHANGES TO THIS DATA PROTECTION NOTICE?
In a world of constant technological changes, we may need to regularly update this Data Protection Notice.
We invite you to review the latest version of this notice online and we will inform you of any material changes through our website or through our other usual communication channels.
9. HOW TO CONTACT US?
If you have any questions relating to our use of your personal data under this Data Protection Notice, please contact our data protection officer email@example.com, who will investigate your query.
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Cookies are either:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
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is owned and operated by Whatley Lane Estate Agents. Whatley Lane Estate Agents is the trading name of two related companies: (i) Whatley Lane BSE Limited (company number 08960143), and (ii) Whatley Lane Estate Agents Limited (company number 07163743) having their respective offices registered at Eldo House, Kempson Way, Bury Saint Edmunds IP32 7AR and is made available on the following terms and conditions. By using the website you accept these terms and conditions, which shall be governed by and interpreted in accordance with the law of England and Wales.
All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site solely for your personal use. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.
All intellectual property rights and other rights, including trademarks, domain names, name and logos, belong to Whatley Lane Estate Agents or other third parties. Users and visitors acquire no proprietary interest in any of the service, content, materials or other rights and may not use or reproduce them in any way that infringes the intellectual property rights in them for any reason.
Whatley Lane Estate Agents is providing this site on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Whatley Lane Estate Agents makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Whatley Lane Estate Agents howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Whatley Lane Estate Agents nor any of its officers, employees, subcontractors or other representatives (or those of its affiliates, including but not limited to FW Gapp) will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit Whatley Lane Estate Agents’ liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
We reserve the right in our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide the service to any user that is in breach of these terms and conditions of use.
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. Our sites contain links to external sites. Whatley Lane Estate Agents is not responsible for and has no control over the content of such sites. Information available via hypertext link from our sites are made available without responsibility on the part of Whatley Lane Estate Agents. Whatley Lane Estate Agents disclaims all responsibility and liability (including for negligence) in relation to information on or accessible from wlea.co.uk.
We reserve the right at any time without notice to revise the content of our website (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use.
These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.