accreditations

peace of mind

integrity, professionalism and credibility.

the strictest codes of practice

We take compliance very seriously and have done since the many recent regulatory changes now governing the property sector. Delivering excellence in customer service is at the core of our business. Whether selling, buying, letting or renting in Suffolk, our membership enrolments will provide you with absolute assurance while we maintain the highest professional standards.
Safeguarding our clients

Our Memberships

The property ombudsman

The property ombudsman (TPO) , since 1990 has been providing consumers with an alternative dispute resolution and provide compensation awards of up to maximum of £25,000. TPO is the ultimate government approved scheme to provide independent redress and any reputable estate agent would have membership at a minimum.

Find us on the TPO member list. 

The association of residential lettings agents

The association of residential lettings agents (ARLA Propertymark) is the UK’s leading professional body for lettings and property management agents. From business owners to employees they ensure compliance and up to date professional knowledge. As advisors to RoPA  (regulation of property agents working group) they recommend all estate agency staff delivering ‘reserved activities’ should hold a level 3 qualification at a minimum.

Find us in the Propertymark members.

Professional Standards

Accountable

In all circumstances
know your rights

Whatley Lane are experienced property professionals and with experience comes knowledge, we know that we do everything in our power to remain tight and in control, however, we also know that you need more than assurance – you need to know that you have recourse should anything happen – with us you have exactly that. 

Tenancy deposit protection scheme
Protection in any event

Every landlord or letting agent who receives a deposit for an Assured Shorthold Tenancy (AST) agreement must be members of a TDP scheme under the provisions of the UK Housing Act 2004. 

We are members of the government regulated Deposit Protection Service (DPS).

DPS

With Whatley Lane you know you’re in the safest hands.

Independent Commissioners Office

ICO

Independent Commissioners Office (ICO) is an independent authority governing information rights in the public interest, ensuring data privacy for individuals. WE are ICO compliant through ARLA. 

Association of Residential Lettings Agents

ARLA

It is mandatory that estate agents ensure tenants, landlords and other agent client’s money is protected. In the event of a worst-case scenario, eg – the agent goes into administration, misuses, rent, deposit or other funds, our client money protection membership safeguards our customers and our client account is independently inspected annually with consumers having recourse through ARLA.

 

Certificate – AWAITING LINK

Anti Money Laundering
HMRC

Whatley Lane are experienced property professionals and with experience comes knowledge, we know that we do everything in our power to remain tight and in control, however, we also know that you need more than assurance – you need to know that you have recourse should anything happen – with us you have exactly that.