Cookie Policy

Whatley Lane Estate Agents is committed to delivering the best possible service to you and we wish to maintain the confidence that you place in us. We would like to provide you with clear information about how we use cookies and other similar technology on our websites. The word “computers”, when used in this policy, refers to computers, smartphones, tablets and all other devices used for accessing the internet.

  1. What is a cookie?

Cookies are small text files that are placed and stored on your computer when you visit a website. Cookies are very useful because they enable a user to be recognised. Cookies undertake a number of useful tasks, including improving security of a website and general user experience.

Cookies are either:

  • session specific, which means that they are deleted from your computer once the session and browser are closed; or
  • permanent, meaning that they will remain resident on your computer until they are removed.
  1. What cookies do our websites use?

Our websites use both session and permanent cookies. We only use cookies that are strictly necessary to enable you to move around the site, to provide certain basic features, to enhance the functionality and to improve the performance of the website. This website uses any of the following groups of cookies:

  • Process – process cookies help make a website function and deliver the services that the website visitor expects to receive (e.g. navigation, access to secure areas etc.). These cookies are necessary and without them the website will not function properly;
  • Security – security cookies are used to authenticate users, prevent fraudulent use of login credentials, protect user data from unauthorised parties etc.;
  • Performance – performance cookies collect information about how the user interacts with a website (e.g. the pages a user visits most often, the activity of the user on the website and how often the user returns). This information is normally used in an anonymised way and the data collected is used to help improve the site and browsing experience;
  • Third-party – we sometimes embed photos and video content from websites (e.g. YouTube). Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons, a cookie may be set by the service you have chosen to share content through. Whatley Lane Estate Agents will not have any control of these cookies and is not responsible for these cookies or the data they collect. You should familiarise yourself with the cookies and privacy policy of the third party advertisers.
  1. Cookies not used on our website:
  • Advertising – advertising cookies enable adverts presented on a website to be targeted to a specific user. These cookies will collect certain information on the user (e.g. type of websites visited; choices made on websites etc.) which is then in turn used to determine what adverts should be presented. Our websites do not offer advertising space and therefore does not use advertising cookies.
  • Preference – preference cookies allow a website to remember a user’s preferences in relation to the website (e.g. language, font size, currency, region etc.) These cookies are not vital but enhance a user’s experience. We do not hold preferences on our site therefore functional cookies are not used.
  1. Your choice with respect to cookies

As a default, most browsers are set to accept cookies. However, if you do not wish to consent to cookies being stored on your computer, you are able to block all or certain cookies by changing your browser settings. If you decide to block cookies you may find that you experience interruption or delays to your browsing experience and cannot use or access certain areas of a website.

For details on what your browser offers and how to configure your browser according to your choices, please go to the “Help” menu or other dedicated section of your internet browser.

Please note: blocking the installation of cookies on your computer will not remove all advertisements from websites you visit. Your refusal to accept these cookies will only prevent the customisation of such advertisements to your areas of interest as deducted from your browsing behaviour.

  1. More information:

More information about cookies generally and how cookies can be controlled can be found at 

http://youronlinechoices.com/

https://ico.org.uk/

Please note: If your computer is used by more than one person or has multiple internet browsers, it is possible that some of your choices relating to cookies may not be permanent. This is because either: i) you are using a different browser; or ii) a third party has changed the settings of your browser. We are unable to control these factors and therefore cannot guarantee the permanence of the choices you make.

  1. What monitoring technology do we use on our websites?

Occasionally, we use monitoring technology to track and monitor your activities on our websites. This technology works in a similar way to Advertising Cookies but does not store anything on your computer and does not monitor your activities on any other websites.

We may use monitoring technology to collect and store information about how you access and use our websites, for example: when and for how long you accessed our website and what pages you browsed. Some of the information we collect is anonymous, statistical data, and some is information about your activities as an individual user. We monitor and track your activities in this way for a variety of purposes, including for compliance with our regulatory and legal obligations and to provide better services to you. The information we collect may be used for marketing purposes.

  1. Your choice with respect to marketing

Whatley Lane Estate Agents will never sell or disclose any personal data belonging to you (e.g. your name, postal address, email address etc.) to third parties, except where required by law. By completing our registration forms with personal information you are consenting to us holding this information about you in our databases solely for our use. You may receive email communication from us or from our website following your request for email updates and completion of your personal data. You may withdraw your consent to the use of your personal data for marketing purposes by submitting a request to Whatley Lane Estate Agents, using the contact details set out in our Privacy Policy accessible here.

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